Reference

How gt99app Handles Your Personal Information

Your account data, wallet activity and browsing behaviour on gt99app are handled with a clear set of rules — what we collect, why we collect it, and how you can ask us to change or remove it.

Account data protectionbKash, Nagad, Rocket transaction privacyCookie and device data policyYour right to request data accessBangladesh-applicable terms
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gt99app How gt99app Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete personal data we hold about you, our support team handles privacy requests directly. Raise your request through any of the channels below and include your registered account email or mobile number so we can locate your record quickly. Response times vary depending on the complexity of the request and applicable legal requirements in your region.

Live Chat Start a live chat session from your account dashboard. State that your message is a privacy or data request so our team routes it correctly from the start.
Email Support Send your data request to our support email address. Include your registered mobile number and the specific action you are asking for — access, correction or deletion.
Account Help Centre Log into your account and navigate to the Help section. Submit a support ticket marked as a privacy matter and we will respond through your account message inbox.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Our data handling covers four practical areas: how we secure your account, how cookies work on our platform, how long we keep your records, and what your rights look like in practice. Each area below describes what we actually do — not a general policy statement.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any changes to your password or linked wallet — bKash, Nagad or Rocket — trigger a fresh OTP confirmation before they take effect.

Cookies and Device Data

We use session cookies to keep you logged in and analytical cookies to understand how sections of the site are used. You can manage cookie preferences through your browser settings; blocking certain cookies may affect how the account dashboard loads.

Data Retention

Active account data is kept for the life of your account. After closure, transaction records linked to bKash, Nagad or Rocket payments are retained for the period required by applicable financial regulations in your eligible region.

Requesting Changes

You can request access to your stored data, ask us to correct an inaccuracy, or ask for deletion. We verify your identity first — usually by confirming your registered mobile number — before processing any change.

Common Questions About Your Data on gt99app

These are the questions we get most often about how personal data is handled on the platform. If your question is not covered here, contact support through your account and mark it as a privacy request.

We collect your name, mobile number, email address and identity verification details. If you deposit via bKash, Nagad or Rocket, your wallet identifier is also recorded and linked to your account profile.

We share data only with payment processors handling your bKash, Nagad or Rocket transactions, and with compliance partners where required. We do not sell your personal data to marketing companies or unrelated third parties.

After account closure, we retain transaction and identity records for the period required by applicable financial and legal obligations in your region. The exact duration depends on local law where you are eligible.

Yes. Submit a data access request through live chat or the Help Centre in your account. We verify your identity using your registered mobile number before sending any data. Response times depend on request complexity.

Raise a deletion request via email support or the account Help Centre. We will confirm what can be deleted under applicable legal obligations — some transaction records must be kept for a set period regardless of the request.

Your wallet identifiers are stored in encrypted form and accessed only for transaction processing and verification. We do not store full payment credentials beyond what is needed to confirm your wallet matches the account on record.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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