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Our Legal Terms for Your Account

Your use of gt99app — including deposits via bKash, Nagad, or Rocket, placing sports wagers, and accessing the casino lobby — is governed by the terms set out on this page.

Account Holder ResponsibilityJurisdiction-Dependent AccessbKash · Nagad · Rocket CoveredPolicy Updates Apply Immediately
gt99app Our Legal Terms for Your Account
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We take the security of your account and personal data seriously. Your wallet details — whether linked to bKash, Nagad, or Rocket — are stored with encryption and are never shared with third parties outside of payment processing. You can request a copy of the data we hold on your account, ask us to correct inaccurate records, or request account closure by contacting support directly. We retain transaction records for the period required under applicable financial regulations; after that period, records are deleted or anonymised.

Data Encryption

Your account credentials and linked wallet numbers are encrypted at rest and in transit. We use SSL across all account pages and payment flows to protect your information.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No tracking cookies are shared with advertising networks.

Data Access Requests

You can request a full export of your account data or ask us to correct any inaccurate record. Contact support with your registered account number to start the process.

Retention Policy

Transaction and account records are kept for the period required by applicable regulations. Once that period ends, your data is deleted or anonymised from our systems.

LEGAL CONTACT PATHS

Reach Us on Legal Matters

If you have a question about how these terms apply to your account, or if you need to dispute a transaction processed through bKash, Nagad, or Rocket, our support team handles legal and account queries directly. Reach out through any of the channels below and include your registered account number so we can locate your records quickly.

Team online

Live Chat

Open the chat window from your account dashboard for real-time help on policy questions, wallet disputes, or account status queries.

Email Support

Send detailed legal or account queries to our support address. Include your registered wallet number and a clear description of the issue for a faster response.

Help Centre

Our help section covers account terms, payment rules, and eligibility conditions. Check there first for answers to common policy questions before contacting support.

Common Legal and Policy Questions

These are the questions we hear most often about how our terms work in practice. If your question is not covered here, contact support directly with your account details.

Yes, these terms apply to all account holders. However, access to our services depends on whether use is lawful in your specific location under local law and eligible regions.

Deposits from an unregistered bKash number trigger a verification hold. Our team will contact you to confirm ownership before the funds are credited to your wallet.

Yes. Contact support with your registered account number and request a data export. We will provide a copy of your account and transaction records within a reasonable timeframe.

Reach out via live chat or email with your account number and the transaction date. We will cross-check our payment logs and respond with findings, usually within one to two business days.

We update this page whenever our terms change. Continued use of your account after an update means you accept the revised version. Check this page periodically to stay current.

Contact support immediately via live chat. We can place a temporary hold on your account, review recent login activity, and guide you through resetting your credentials securely.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.